General Frequently Asked Questions
Is my credit card information secure?
When will my order ship?
All orders are fulfilled and ship within 1 to 3 days of order.
Can I track my order?
We will send a shipping confirmation email once your product is on its way and it will include a tracking number to track your package.
What is your return policy?
Our complete return policy is found here - Refund Policy
What is afterPay Installments?
Installments by AfterPay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Currently only available to US customers.
How do i use afterPay installments?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Currently only available to US customers.
How do I cancel my order?
How long before my order arrives?
Once shipped, USA shipments can take 3-5 days and worldwide shipments can take up to 15-20 business days. Due to the current situation, carriers may be delayed with their transit times.
What is your refund policy?
Your Health Is Our Business! But in the rare case we don't, we offer a 60-day money back guarantee on opened and unopened bottles. Please email support at hello@puraiva.com within 60 days of your order for instructions.
What countries do you ship to?
We Ship to all of the following countries in the European Union (United Kingdom, Germany, Sweden, Netherlands, Ireland, France, Finland, Portugal, Denmark, Italy, Belgium, Poland, Romania, Czech Republic), North America (United States, Canada), Rest of World (Australia, New Zealand, China, Japan, UAE, Singapore, Malaysia, Qatar, Philippines, Brazil, Indonesia, Turkey, Saudi Arabia, Pakistan, Israel, Colombia, Morocco, Hong Kong, Taiwan)
What methods of payment do you accept?
We currently accept all of the main credit cards - Visa, MasterCard, Discover and Amex. We also accept Amazon Pay, PayPal, Shop Pay & More.
How much is shipping?
We currently offer Free Shipping on all US orders only. International orders receive Free Shipping with orders over $100.
how do i subscribe to my favorite products?
When purchasing vitamins at checkout, select the ‘Subscribe and Save’ option to save 20%! Choose to receive your vitamins either monthly or bi-monthly, and we will ship whenever you've selected! You can create an account and manage your subscription as you like! Visit our subscription page below for more info!
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